Up Front Selling

You survived the walk-around and now you are ready for the write up. The Service advisor is well versed in meeting your automotive needs. This includes up selling as much as possible before your vehicle is even seen by the mechanic. You might hear things like: “Your transmission service is due.” Or, “Mileage-wise, your spark plugs and air filter are next up for a change. Or, “an alignment ” is suggested. Some of these things are required, some are overkill. Your owners’ manual or service dossier should have a guide on what is due, and when. Don’t let an overzealous advisor sell you things your car won’t yet require, or things that have been already addressed. An example would be a “coolant flush” if your radiator was recently replaced. (At the time of replacement is when the system should have had this done along w/the new coolant added.) Advisors make a living on selling to you—the customer—as much labor/hours/service as they possibly can. Remember this is your vehicle; it’s your choice! If you have any questions before, during or after your visit, don’t hesitate. Ask.