You have got a car you love. Or at least one you wish to maintain so that the automobile remains somewhat reliable. That’s great, but few dealerships are trustworthy so I wanted to provide some insight and some ammo for when you bring your car in for service. Lets start where most dealerships do: with the walk around. The walk around is presented as a “pre-inspection” or a way for the service advisor to get to know you and your automobile. Now make no mistake, the walk around is more than selling you wipers or a rear lamp bulb you may not be aware that you needed. It is to protect the dealer; to note any scratches, dings or dents you may claim to have acquired while your car is being serviced. A common misconception is that the service advisor is there to help the customer. The service advisor is put in place by the dealer to help the technician sell the work. The more billable hours the better, somewhat like a lawyer.
car knowledge is power